PRIVACY POLICY

Last Updated: May 2026

Journey Freight International Inc. and our affiliated entities (hereinafter “JFI”, “we,” “us,” or “our”) are committed to protecting the privacy and security of personal information. This Privacy Policy (the “Policy”) explains how we collect, use, disclose, and safeguard personal information when you visit our website, interact with our online tools, use our transportation and logistics services, or otherwise engage with us (collectively, the “Services”).

By accessing our website or providing us with personal information, you acknowledge that you have read, understand, and agree to the practices described in this Policy.

This Policy does not apply to third-party websites or platforms, including any that may be accessible through links on our website. Third-party sites maintain their own privacy policies, which we encourage you to review.

1. What Is Personal Information?

“Personal information” means any information that identifies, relates to, describes, or could reasonably be linked to an identifiable individual. Examples include:

• name, address, email address, telephone number
• identification numbers
• payment or billing information
• employment or recruitment information
• device identifiers and IP addresses

Business contact information such as your professional title, business address, business email and phone number may not be considered personal information under certain U.S. state privacy laws, but may still be treated as personal information when required under Canadian privacy law (PIPEDA) or other applicable regulations.

2. Personal Information We Collect

We may collect personal information in the following categories depending on how you interact with us and the Services:

A. Information You Provide Directly

• Identity and contact information (name, address, email, phone number)
• Payment and billing information required to process transactions
• Information related to logistics requests or transportation services
• Information submitted through web forms (quotes, support requests, job applications)
• Curriculum vitae and recruitment details
• Any information you voluntarily submit via email, phone, or online forms

B. Shipment & Operational Information

To provide logistics, brokerage, and transportation services across North America, we may collect:

• shipment-related contact information (shipper, consignee, carriers, agents, brokers)
• business contact information
• government-issued identification where required for customs, border clearance, or regulatory compliance
• financial account information for billing and collections
• documentation relating to freight movement, claims, insurance matters or compliance reporting
• geolocation, telematics, or tracking information from vehicles, devices or logistics platforms

Due to the nature of transportation and logistics services, personal information may be embedded within commercial documentation (including bills of lading, customs records, shipment tracking data, claims files, and related communications). Such information is collected and processed as an inherent part of providing the Services and may be disclosed to relevant parties in the supply chain strictly on a need-to-know basis.

C. Technical & Website Usage Information

Through cookies, online tracking technologies, and analytics tools, we may collect:

• IP address, browser type, operating system
• device identifiers (mobile, tablet, desktop)
• geolocation or regional information (approximate location)
• pages visited, time spent, and navigation paths
• interaction data (clicks, scrolling, submissions, file downloads)

This information is used for website functionality, security, analytics, fraud prevention, and to improve user experience.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website, enhance user experience, analyze performance, and support advertising. These technologies may collect information about your device, browsing activities, and interactions with our Services:

A. Strictly Necessary Cookies

These cookies are essential for the website to function properly (e.g., page navigation, security, load balancing). They are always active and cannot be disabled through our website controls.

B. Functionality Cookies

These cookies enhance your experience by remembering preferences such as language, region, or saved settings. You may disable them through your browser, but certain features may not work as intended.

C. Performance / Analytics Cookies

These cookies help us understand how visitors use our website by collecting aggregated or anonymized usage data. For example, we use tools such as Google Analytics to analyze traffic patterns and improve performance. You may opt out of analytics cookies through browser settings or through Google’s opt-out tools.

D. Advertising & Remarketing Tools

We may use tools such as Google Ads or Meta Pixel to deliver relevant advertising and measure campaign performance. These tools may collect information about your browsing activities across websites.

These technologies may track your activity across our website and other websites.
In certain U.S. states (such as California), this may be considered “sharing” personal information for targeted advertising. You may refuse or manage cookies through your browser settings; however, some website features may not function as intended.

4. How We Collect Personal Information

We collect personal information from a variety of sources in the course of providing our Services, including:

• Directly from you, when you submit forms, request quotes, create accounts, communicate with us, or otherwise provide information voluntarily
• Automatically, through cookies, analytics tools, log files, and other tracking technologies when you interact with our website or online platforms.
• From third parties, such as carriers, shippers, brokers, agents, recruitment partners, service providers, or publicly available sources, when necessary to facilitate transportation services, verify information, or support business operations.

5. How We Use Your Personal Information

We use personal information for the following purposes, depending on how you interact with our Services:

• Provide, manage, and improve our transportation, brokerage, and logistics services
• Respond to inquiries, service requests, quotes, or customer needs and support
• Create, maintain and manage business relationships
• Process payments, verify transactions and manage billing and collections
• Recruit, onboard and evaluate job applicants and candidates
• Operate, maintain and enhance our website, online tools and user experience
• Improve our services through analytics, performance measurement, and operational insights
• Send administrative or service-related communications, including confirmations, updates and account notices
• Conduct security monitoring, detect fraud, and prevent prohibited or illegal activities
• Comply with legal, regulatory, contractual, or auditing obligations in the United States, Canada, and other jurisdictions where we operate

Where permitted by law, we may also use your information to send promotional or marketing communications about our services. You may opt out of receiving such communications at any time.

6. Sharing and Disclosure of Personal Information

We may share personal information with the following categories of recipients, as necessary to provide our Services or as permitted by applicable law:

• Employees, contractors, and authorized representatives who require access to perform their job duties.
• Service providers, including IT hosting providers, payment processors, analytics platforms, claims processors, marketing tools, transportation technology providers, and security vendors that assist in operating our business.
• Carriers, brokers, agents, shippers, consignees, and other business partners involved in arranging or delivering transportation, logistics, or brokerage services.
• Government authorities, regulators, law enforcement, or other third parties when required by law, subpoena, court order, or to protect the rights, property, or safety of JFI, our clients, or others.
• Other third parties with your consent, such as when you authorize disclosure or request information to be shared.
• Successors, acquirers, or business partners in connection with a merger, acquisition, financing, asset sale, reorganization, or other business transaction. Personal information may be transferred as part of such transactions.

When personal information is shared with service providers, we require them to use the information only for the purposes specified by us and to protect it in accordance with applicable privacy laws in the United States, Canada, and other relevant jurisdictions.

7. International Transfers

Personal information may be processed or stored outside your province, state, or country, including in the United States, Canada, and Mexico. These jurisdictions may have different privacy and data protection laws than those in your region.

When personal information is transferred across borders, we use appropriate safeguards to protect it, which may include:

• contractual protections such as data processing agreements,
• confidentiality and security obligations imposed on service providers,
• technical and organizational security measures, and
• assessments of privacy risks associated with the transfer.

For individuals located in Canada, personal information transferred to the United States may be subject to U.S. laws and accessible to U.S. government authorities. Regardless of where your information is processed, we take steps to ensure it is handled in a secure and responsible manner consistent with this Policy and applicable privacy laws.

8. Retention of Personal Information

We retain personal information only as long as necessary:

• to fulfill the purposes for which it was collected
• to operate our business and provide the Services
• to comply with legal, accounting, tax, or regulatory requirements
• to resolve disputes, investigate issues and enforce agreements

When personal information is no longer required, we take reasonable steps to securely delete, anonymize, or de-identify it in accordance with applicable laws and our internal retention policies.

9. Safeguards and Security

We use reasonable organizational, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, or disclosure. These measures include:

• restricted physical and digital access to systems and facilities,
• encrypted systems, secure communication protocols, and multi-factor authentication,
• secure data hosting environments and access controls,
• employee confidentiality obligations and training on data protection,
• monitoring tools and security alerts to detect unauthorized access or unusual activity, and
• periodic reviews of our security practices and service providers.

Despite our efforts, no method of transmitting or storing data is completely secure. You provide information at your own risk, but we take reasonable steps to minimize those risks and safeguard your information.

10. Your Rights

Depending on your jurisdiction and applicable privacy laws, you may have certain rights regarding your personal information. These may include:

• Access – request a copy of the personal information we hold about you.
• Correction – request that inaccurate, incomplete, or outdated information be updated or corrected.
• Withdraw Consent – withdraw your consent to processing where consent is the basis for collection or use.
• Opt Out of Marketing Communications – stop receiving promotional emails or similar communications.
• Deletion – request deletion of your personal information, where permitted by law.
• Limit the Use of Sensitive Information – restrict certain uses of sensitive personal information, where applicable under state or federal regulations.
• Opt Out of Targeted Advertising or Certain Data Sharing – in some U.S. states, you may have the right to opt out of targeted advertising or the sharing of personal information with third parties for such purposes.

California Residents CCPA/CPRA Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. These include the right to know the categories of personal information we collect, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it.
JFI does not sell personal information as defined under the CCPA and does not share personal information for cross-context behavioral advertising. You will not be discriminated against for exercising any of your rights under the CCPA/CPRA.

To exercise any of these rights, please contact us using the information provided in Section 12. We may take steps to verify your identity as required by law and We may request additional information to verify your identity before responding to certain privacy requests.

California residents may authorize an agent to submit privacy requests on their behalf, subject to verification.

11. Children’s Privacy

Our website and Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13 or from individuals below any higher age of consent required under applicable law (including in Québec). If we become aware that such information has been collected, we will delete it in accordance with applicable laws.

12. Contacting Us

If you have questions about this Policy, wish to exercise your privacy rights, or wish to submit a complaint, please contact our Privacy Officer:
privacy@journeyfreight.com
1.888.633.1252
18100 Route Transcanadienne, Kirkland, QC H9J 4A1

We respond to all privacy inquiries in accordance with applicable laws.

13. Updates to This Policy

We may update this Policy from time to time to reflect legal, operational, or technological changes. When we make changes, we will post the revised Policy on our website. The updated version will take effect when posted, unless otherwise required by law.

Your continued use of our website or Services after any update constitutes your acceptance of the revised Policy.